Return Policy for All Other Products

Customers have to request a “Return Merchandise Authorization” number before returning a item.  Simply call at 925-621-8110 for RMA.  No claims would be entertained after 25 days (from date of purchase).

Who is responsible for shipment?  

• The Buyer has 10 days (from the order date) to return the item if it was ordered incorrectly. In this case the customer pays for return shipping cost.
• There is no refund for the shipping charges.
• Damaged/opened products are not accepted. 
• Our company is not responsible if the goods returned are defaced/lost/vandalized during transition.
• Shipping cost will be deducted from the total price of product if the customer got “free shipping”.
• Buyer would pay the overall shipping charges (to and from the customer’s premises) for the unaccepted return products unless he has got approval from the Company’s customer service.
• Return shipping cost would be paid by our company, if we did not deliver you the correct item.

 Items that cannot be returned 

• Printer toners/ink
• Opened cleaning tapes
• Electronic consumer items

 Condition of the package returned  

• The package should be in its original form including its wrapping, foam etc.
• Original factory box along with all booklets, blank warranty cards etc.
• Do not remove the UPC codes.
• The factory packaging should not be defaced.
• Item being exchanged or returned must be in good condition and our staff would decide whether it is fit for selling or not?

 What if customers are shipped damaged merchandize  

• Do not accept the delivery if you receive visibly damaged products. Inform the delivery person and the Company as well. We will make sure that you get immediate replacement.
• If the Buyer noticed that the consignment was damaged after receiving the package, then they should immediately contact Us, (preferably within 24 hours)

 Refund  

• Buyer gets full refund of the original product price if he returns the item within 30 days (from order date). 
• Store credit might be given to the Buyer if the merchandize is returned after 30 days.

 Restocking Fees 

• Customers will not be liable for restocking fee if they return the product within 30 days (from date of delivery).
• After 30 days, the customer will have to pay restocking fee up to 25%. We will not accept any return after 90 days (from purchasing date).